Bao Incense Holder by Elaine

Processing Time: All orders will be shipped as soon as possible. Please allow up to 8 business days for your order to be processed and shipped. We kindly ask that you wait at least 5 business days before contacting us regarding shipment status.

Tracking: Once your order has shipped, you will receive a tracking number to follow your package’s progress.

Pre-Orders: Pre-ordered items are scheduled to ship on the date stated on our website. Please note that this date is an estimate and may be subject to change due to production, supply chain, or shipping factors outside of our control. If any changes occur, we will provide updates as soon as possible. By placing a pre-order, you acknowledge and accept that shipping dates may shift.

Delays & Liability: We are not responsible for delays caused by shipping carriers, customs processing, natural events, or other circumstances beyond our control.

We take great care in packaging and shipping your tools so they arrive safely and in good condition.

By placing an order through our website, you acknowledge and agree to the following terms:

Final Sale: All products are considered final sale and are not eligible for return or refund.

Damaged or Defective Items: If a product arrives broken or defective, please contact us within 7 days of delivery with photos and details. If it is confirmed that the item was damaged prior to shipping, we will work with you to provide a replacement or appropriate resolution.

Responsibility After Delivery: We are not responsible for damage that occurs after the product has been delivered safely.

Customs & Tariffs: Customers are responsible for any customs duties, import taxes, or tariffs required by their country.

We take pride in carefully inspecting and packaging each tool before it leaves our studio. Your satisfaction matters to us, and we will always do our best to ensure your order arrives safely and as expected.